FREE SHIPPING TO WEST MALAYSIA 🇲🇾
Enjoy Free Engraving on Pre-Order Items
(Davinci Midnight & Newton Series)
FREE SHIPPING TO WEST MALAYSIA 🇲🇾
Enjoy Free Engraving on Pre-Order Items
(Davinci Midnight & Newton Series)
Register today to enjoy 6 months of assurance coverage, safeguarding your purchase against unexpected issues while keeping it in peak condition.
Submit your Royceban Assurance form to verify your eligibility and ensure your purchase is protected.
Claim your warranty by filling in your serial number or order ID to check your eligibility, then submit the form to us.
Once submitted, our team will review your claim. If approved, send the product for repair or replacement. Processing takes 7–10 days. Ask ChatGPT
FAQs
Everything you need to know about our cancellation, refund, return, delivery, and shipping processes.
No, orders cannot be cancelled once purchased. However, you may return or exchange the item if it is faulty.
Refunds and returns are accepted only for defective items or if you are unsatisfied with the quality, and must be requested within 7 days of receiving your order. Customized items with engraving or personalization are not eligible for return.
Returns must be initiated within 7 days of receiving your order. Customers are responsible for return shipping fees unless the item is defective. Returns requested after 7 days will not be accepted.
All orders are shipped via J&T Express. A tracking number will be provided via email from EasyParcel once your order has been dispatched.
Orders are processed within 1–2 days. Delivery via J&T Express typically takes 2–5 days.
Our warranty covers products that experience internal damage not caused by accidents, misuse, or improper handling by the user. It also includes items with cosmetic defects, such as scratches, dents, or noticeable imperfections, that are present at the time of unboxing. This ensures that you receive a product that meets our quality standards from the moment it arrives.
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